This Fair-Use Policy explains how Yes We Track handles above-average phone calls within call tracking.
The policy is intended as a clear explanation and applies to all accounts where call tracking is active.

Why a Fair-Use Policy?

Within call tracking , call charges are calculated per answered call.
On average, a phone call in the market takes about 3 minutes.
To keep costs fair and predictable for both Yes We Track and the customer, we apply a fair-use limit.

When calls are structurally longer than 3 minutes, charges increase from telecom providers.
The Fair Use Policy prevents these costs from becoming unreasonable or unpredictable.

Fair-use limit

• The fair-use limit is 3 minutes of average talk time per call.
• If the average call duration remains at or below 3 minutes, nothing will change.
• If the average call duration exceeds 3 minutes, an additional fee is applied.

Calculation of the additional fee

When the fair-use limit is exceeded, the additional fee is calculated using the following formula:

(average call duration - 3 minutes) × number of calls × (cost per call answered / 3)

This calculation only compensates for the additional costs incurred when calls are structurally longer than usual.

Example

• Rate per call: €0.20
• Number of calls per month: 9,000
• Average call duration: 4 minutes

Applying the formula:
(4 - 3) × 9,000 × (0.20 / 3) = €600 additional fee per month

Does this occur often?

In almost all cases, the average call duration remains well under 3 minutes.
The Fair Use Policy is primarily intended for exceptional situations where calls are structurally longer than normal.

Questions?

Please feel free to contact us at support@yeswetrack.com.
We will be happy to assist you.